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FAQ

Quick answers about the product

What is RoteAI?

RoteAI is an AI assistant for motorhome trip planning. It helps create itineraries, suggest overnight stays and activities, and display everything on the map.

Can I use it without an account?

Yes. You can try the chat as a guest. To save trips, validate routes and use premium features, you need an account.

Does route validation replace real-world checks?

No. Validation helps identify relevant restrictions, but you should always confirm local signs, your vehicle dimensions and actual road conditions.

Is PDF available to everyone?

Advanced PDF export is linked to the Premium plan. Some experiences may evolve as the product matures.

Are there usage limits on Premium?

Premium lets you create and adjust itineraries for your trips. Requests that use AI are subject to usage limits: up to 20 accepted requests in 60 seconds and 500 in 30 days per account, shared across chat, AI support and AI route validation. In the main chat, you can run one generation at a time. An accepted request counts even if the response is not completed. See Terms of Use §5.

How do I cancel the subscription?

Via the billing portal under “My account → Subscription” or through the link in your confirmation email. Alternatively, email contato@roteai.app from your account email.

Can I get a refund?

Stopping renewals, exercising the statutory right of withdrawal and making a complaint about service failures are separate procedures. To exercise your applicable rights, contact contato@roteai.app. The number of itineraries generated does not, by itself, determine the loss of the statutory right of withdrawal.

When am I charged?

The free trial option lasts 3 days and requires a card. After the trial, billing follows the plan and date shown at checkout. If you choose the monthly or yearly plan directly, billing starts at checkout, without those 3 free days. You can cancel future renewals in the billing portal.

How do I delete my account?

In Profile, choose “Delete Account” and type DELETE to confirm. If your account has billing or checkout history, contact support to review it before deletion. When the account is deleted, photos and PDFs may still be awaiting removal. Account-deletion confirmation does not confirm that all other records, provider-held data or backups have been erased. For help with deletion or other personal-data requests, email contato@roteai.app from your account email.

If you still have questions, contact us through the contact page.

FAQ | RoteAI